Privacy policy
🛡️ Privacy Policy – Paw & Wick
Last updated: 25th April 2026
At Paw & Wick, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
📌 What Personal Information We Collect
We may collect the following information when you visit our website, place an order, or contact us:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely via third-party gateways)
- Purchase history
- IP address, browser type, and device information
📦 How We Collect It
We collect your information directly when you:
- Place an order
- Subscribe to our newsletter
- Contact us via email or web form
- Browse our website (via cookies and analytics)
🔐 How We Use Your Information
We use your personal information to:
- Process and ship your orders
- Communicate with you about your order or account
- Send you promotional emails (only if you’ve opted in)
- Improve our website and services
- Detect and prevent fraud
🤝 Sharing Your Information
We do not sell your personal information. However, we may share it with trusted third parties that help us run our business, such as:
- Payment gateways (e.g. Shopify Payments, PayPal)
- Shipping carriers
- Email marketing platforms
- IT service providers
These providers are only given the information necessary to perform their services and are required to keep your information secure.
🌏 Overseas Disclosure
Some of our third-party providers may store data outside of Australia (e.g. the US or Canada). We take reasonable steps to ensure those providers comply with privacy standards similar to those in Australia.
⚙️ Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for marketing communications at any time
To request access or make changes, contact us at:
🍪 Cookies & Tracking
We use cookies and analytics tools (e.g. Google Analytics) to track website traffic and improve your experience. You can control or disable cookies in your browser settings.
🔒 Data Security
We use Shopify’s secure platform with SSL encryption and comply with PCI DSS standards. Your information is protected from unauthorised access, loss, or misuse.
📬 Contact Us
If you have any questions or complaints about your privacy, contact us:
Paw & Wick
📍 Australia